What is Microsoft Dynamics 365?
Dynamics 365 is a Microsoft platform that allows the registration and analysis of activities in all business areas. This platform, being from Microsoft, allows its users to have access to Microsoft's own content, enabling, for example, integration with Office 365 and LinkedIn.
Dynamics 365 includes several applications targeted to different areas, such as: Sales Dynamics, which allows you to improve the productivity and performance of your sales team; Marketing Dynamics, which helps you create personalized experiences and identify potential customers; Service Dynamics, which lets you optimize customer support resources and helps technicians be more efficient. Finance Dynamics, which allows you to automate finance processes; Operations Dynamics, designed to simplify production and supply chain management; Retail Dynamics, which helps unify physical and digital commerce; and Talent Dynamics, to streamline HR-related processes.
- Contextual artificial intelligence
- Integration with LinkedIn Sales Navigator
- Pipeline analysis, business insights, relational analysis and conversation information
- Integration with Outlook, Sharepoint, Excel and other Microsoft solutions
- Accounts, contacts and opportunities overview
- Custom fields
- Reminders and tasks
- Workflows
- Custom analytics and dashboards
- Lead scoring
- Custom dashboards
- Multichannel channels: email, telemarketing, SMS, LinkedIn or others
- Workflows
- Native integration with LinkedIn
- Portal for event management
- Artificial Intelligence oriented segmentation
- A/B testing
- Customized Customer Journeys
- Live chat
- SMS support
- Access to the entire history of interactions with each customer
- Community portal support
- Chatbot
- Automatic distribution of support tickets by agents
- 360º view of each customer's experience
- Performance analysis
- Satisfaction surveys